Frequently Asked Questions

FAQ Frequently Asked Questions

Getting started with Insta Forward Logistics couldn’t be easier! Simply fill out the Carrier Profile form, e-mail it back along with your documents. The entire process takes a few minutes and can be done on any device including your smartphone or tablet.

We work with Owner Operators working under their own MC authority as well as carriers with company drivers.

You’re not required to take every load that’s offered. We work hard to find loads that fulfill your requirements, but you’re able to decline any loads you don’t want to take. We ask that you define your requirements and communicate with your dispatcher so as to save everyone time and headaches.

Absolutely! We’re looking for serious and hardworking owner operators who want to put on miles at good rates. We’re not looking for excuses or stubborn carriers who don’t understand that the freight market is dynamic and rates fluctuate. Granted, as a new carrier it will be much more difficult for us to find you the truly great loads since all too many brokers and shippers will not work with carriers whose MC Authority is less than six months or one year but we have a large list of brokers that work with new Authorities!!

Absolutely! We’re looking for serious and hardworking owner operators who want to put on miles at good rates. We’re not looking for excuses or stubborn carriers who don’t understand that the freight market is dynamic and rates fluctuate. Granted, as a new carrier it will be much more difficult for us to find you the truly great loads since all too many brokers and shippers will not work with carriers whose MC Authority is less than six months or one year but we have a large list of brokers that work with new Authorities!!

We use several different load boards, including DAT PRO, Internet Truck Stop and 123 Load Board. We also receive direct emails of shipments which never hit any load boards as well as loads which are directly brokered via phone calls.

If you don’t currently have a factor, we have factors we can recommend.

We will always fight to get you the detention you deserve. Unfortunately getting detention isn’t always possible and can often delay the process of getting paid as often brokers take advantage of the delays created in requesting and approving detention pay.

No, we will bill the broker as soon as we receive a signed BOL/POD.

Absolutely! You can email your signed BOLs, to us.

Send us a clean copy of the signed BOL/POD and we’ll handle it from there. The sooner you send us the BOL, the sooner we can get everything processed and submitted for payment.

Generally most factors will pay you within 24 hours of receiving everything they need to get you paid. Of course this means you need to provide us with the signed BOL as soon as possible. Usually by the time most owner operators get us the signed BOL, we already have the invoice, and anything else needed ready to go

We will negotiate based on your needs.

There are no commitments to using Insta Forward Logistics. There are neither short-term nor long-term commitments. Certainly, if a load is booked using our services, then of course you are committing to safely delivering the freight without loss or damage and paying our dispatch service fee as part of your factor settlements.

Once a rate confirmation is received. Your dispatcher will e-mail it to you for your agreement, then Insta Forward Logistics will sign it for you and return it to the Broker or Shipper, and keep a copy for your records.

We will be partners in this industry. Helping you be successful as a business and grow that fleet.

Yes, all owner-operators and carriers working with Insta Forward Logistics are required to operate under their own motor carrier authority.

We work with all kinds of different trucks and trailers. Generally speaking, we stick to Dry Vans, Reefers, Flat Beds, Hot shots, Step Decks.

No, you’re not required to use all of your available equipment but we would strongly recommend you let your dispatcher know about every piece of operable equipment you have available. Sometimes certain deals come up which aren’t posted on load boards and require a specific piece of equipment you may have, and the shipping party contacts us directly. These types of loads generally pay very well and it only helps us to know about your fleet.

new Authorities!!

What’s the process of booking a load? Your dispatcher will stay in contact with you and/or your drivers to obtain their current location and ETA to delivery. Once we know where you are and where you’re going, we’ll begin working on getting you a reload. Once a qualified lead is found, your dispatcher will begin to gather information and negotiate rates. We’ll always contact you for approval on every load so there’s nothing to worry about. If you agree to the loan offer, we will begin the set-up process, requesting set up packets (and e-mail to you for your signature), insurance certificates, and submitting the necessary documents to the shipper. Once complete we will e-mail to you the original rate confirmation, dispatch you or your driver.

Since we’re not brokers to begin with, by definition we are not double brokering loads. Many brokers will not allow double brokered loads and many more will not pay the invoice if they find out a load has been double brokered. We are strictly a trucking dispatch agency which represents  carriers and owner-operators. We believe this to be the best, most honest, and the only way to remain transparent way to do business.

Absolutely! We can recommend quality factors based on your needs and requirements.

You don’t need to create any invoices for loads dispatched through Insta Forward Logistics.

While most truck dispatchers charge for invoicing. You will never have to pay for invoicing. We’ll create a good looking and very functional invoice for you each and every time you book a load with us.

We work with your factor to get you paid. We’ll handle all of the necessary paperwork here including invoicing, billing, and all other required documents so you have nothing to worry about. We’ll then instruct your factor to deposit the money into your account.

While many other truck dispatch companies out there charge a monthly fee whether you book loads with them or not, we do not. There are no monthly fees or monthly minimums. We make money when you make money. Plain and simple.

We will be a team. If you win, we win!!

We will always provide you everything needed to get going as soon as possible. We can provide the information over the phone, email, text message.

Your dispatcher handles no more than five trucks a day. We do this to keep quality high, we never ask your dispatcher to work with more than they can handle.

We will work with your insurance agent to receive insurance certificates with proper certificate holder information. The only time we’re unable to do this is when you specifically instruct your insurance agent to only process certificate requests requested by the insured only (you).